CVRS encourages customers to share their experiences, feedback and complaints, along with helping us identify opportunities of interventions in order to enhance customer satisfaction.

Through an electronic interface, our customers can provide feedback and rate their in-store as well as their post-purchase experiences. This feedback is meticulously monitored, and training is imparted to the employees to decode and respond to it.

Share your feedback at customerservice@abfrl.adityabirla.com

Our career development programmes, for all our employees comprising corporate, operations and retail, include well planned interventions focused on individuals’ career progression.

At ABFRL, we attract the best talent in the apparel industry and have strong system of mentoring. The leadership team is assigned to hone talent and groom the employees by providing guidance in improving and encouraging to enhance relevant skills for their career progression.

The Green Channel Partnership is an initiative, where we work with key fabric suppliers to reduce lead time and cost as well as improve efficiency, consistency and quality. This helps us to procure responsibly and through a sustainable supply chain.

We are the first retail company in India to initiate a Green Channel Partnership Programme for our textile and garment partners to improve productivity and quality.

In the reporting year, a total 11 garment factories were certified as GCP which contributes 16% of garments (by volume) for MFL across categories. In fabrics, 27% of fabrics (by volume) came through Green Channel Partnership.

We organise Partner Innovation Summits with the objective of providing suppliers a platform to interact with key decision makers of all brands, develop new collections and ideas, and help brands adopt new concepts every season. Partners across the value chain, including trim, fabric and accessories suppliers, participate and showcase their innovations, products, designs and more.

Pantaloons has been conducting vendor workshops annually across its sourcing zones in India, as part of an ongoing process to strengthen vendor partners’ relationship. The workshops aim to increase awareness and assist them in adopting best practices in supply chain management.

We have initiated our materiality assessment by identifying potential material topics i.e., universe of material topics through mega trends, global peer group materiality and ABFRL’s business excellence activities. Post identification, the universe of material topics, business objective and risks are listed on the basis of business strategy and risk management framework.